Provisos

        • Tickets of any type cannot be refunded or exchanged. 

        • By selecting the payment button, the customer accepts the online sales conditions of this website and the rules and regulations of the Museum.

        • Tickets are valid exclusively for the reserved date and time.

        • Discounts and/or large family rates are subject to the presentation of valid accreditation at the museum and only apply to admission tickets (not guided tours).

        • As the museum does not have a car park, we recommend that visitors travelling by car to Getaria allow enough time to park and reach the museum on foot.

        • A maximum of 9 tickets may be purchased online. For 10 or more tickets, please contact us by email at: info@cristobalbalenciagamuseoa.com, and a discount will be applied.

        Guided Tours 

        • Scheduled tours of the museum collection exhibition, led by our expert visitor experience staff, may only be booked in advance on this website.

        • Tours lasting 55 minutes are offered in Spanish and Basque, with varying schedules and frequency depending on the season.

        • A maximum of 16 visitors are allowed on each tour. 

        • The price of the tour includes the museum admission fee, and discounts do not apply.

        • If you are interested in booking a tour on other dates, times, or in other languages, please enquire about our ‘on-demand tours’ in writing at: info@cristobalbalenciagamuseoa.com.

        Admission tickets

        • Museum tickets grant access to all currently scheduled exhibitions. (Please check for information on our website).

        • Three types of tickets are available: general, reduced and children’s. Please read the conditions for each carefully before purchasing.

        • We also offer a discount for large families with valid official accreditation. This accreditation will be checked at the museum reception on the day of the visit.

        How to purchase tickets

        1. Select the appropriate ticket: general, reduced or children’s. 

        2. If applicable, select the large family rate. If not, continue with the default admission fee.

        3. Select an available date and time.

        4. Make sure you have selected the correct option (no changes or refunds are permitted if mistakes are made)

        5. Proceed with payment; you will be redirected to a secure payment gateway.

        6. Once the payment has been verified, you will receive an email with your invoice and a link to download your tickets.

        Thank you!